Description de l'offre

The main missions of the role are to:

The role of an IT M&A Pilot is to manage the alerts for all centraly hosted services/servers as well as local critical systems such as JIT applications. The main mission of the role are to:

• Monitor all centralized servers (Windows, UNIX, AS400, MVS) hosted in the Datacentres from technical point of view as well as functionally for the respective applications like Metis, FCS, EDI, Exchange,…
• Monitor critical on site system such as JIT applications.
• Track every alert through our ticketing system
• Solve 1st Level Issues or address it to the relevant team and track it until the complete resume.
• Build and keep update dashboards, reports and visual management.
• Guarantee the service continuity within the 3 monitoring team worldwide
• Maintain communication with the helpdesk, the technical desks, and suppliers like ECS, IBM, AT&T
• Investigate on unexpect or recurrent events/alerts and take the corrective action to cancel it.

  Profile

· The ideal candidate will have/be:

· Technician Diploma in Information technology

• Expertise or specific knowledge on:
  – Windows Server Operating Systems (mandatory)
  – Network infrastructure (desirable)
  – AIX or/and Linux systems (mandatory)

· Good level of English speaking and writing

· Ability to communicate and work together with international teams

· General IT-knowledge, Operation/supervision oriented