Essential Responsibilities:
-Install, make changes and repair computer hardware and software.
-Provide user technical assistance and perform troubleshooting using different diagnostic techniques.
-Diagnose and resolve technical hardware and/or software issues.
-Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.
-Follow-up with users to ensure issues are resolved.
-Provide needed information on IT products or services.
-Provide feedback on processes and make recommendations on areas to improve.
Education:
Bac+2 (BTS) / Bac+3 in computing science
Experience:
Previous working experience as an IT Help Desk Technician is preferred.
Qualifications
-knowledge of computer systems and mobile devices
-Hands on experience with diagnosing and resolving basic technical issues
-Comfortable working under pressure with tight deadlines.
-Willing to learn new techniques (adaptable and open to new ideas).
-Good communication/documentation skills
-Ability to work on multiple projects of varying styles.
-Comfortable working under pressure with tight deadlines.
-Willing to learn new techniques (adaptable and open to new ideas).
We offer:
-Motivating remuneration.
-Integration into a young and motivated team.
-Flexible working hours
-Career and stability
This is an excellent opportunity to start with one of the fastest-growing IT companies in the country. Our people are our greatest asset!
Location: Alain Savary, Tunis
Availability: immediate/ASAP
To apply for this opportunity please send your resume pdf With the following title in the subject line of your Email: [PTS-JA- 10438005] IT Help Desk Technician 04.2022
Only the selected candidates will be contacted.
